【明報專訊】Flight delays are among the most common travel hassles these days. Ironically, its expected frequency makes a perfect excuse for airlines to handle the situation carelessly. In cities like Shanghai that regularly tax their travellers' time, airlines rarely make any effort to impress their passengers. I remember falling asleep on a flight only to wake up two hours later and find the aircraft exactly where it was. Everyone was clueless and restless since the member of staff did not bother to explain the situation. To me, the incident marked the downfall of an airline in the major league.